Privacy Policy

Thank you for visiting FRESTYLE. We recognize and respect the importance of protecting the privacy of visitors to this website (“Frestyle”, “Website”, “our”, “us” or “we”). This privacy policy (“Policy”) explains what information we collect about visitors (“User”, “you” or “your”) through our Website and how we use that information. 

Please read this Policy carefully before accessing or using the Website.
We recognize and respect the importance of protecting the privacy of visitors to our Website. This privacy policy (“Policy”) explains what information we collect about customers (“User”, “you” or “your”) through our website, how we use that information and the procedures that we have in place to safeguard customers’ privacy. We fully comply with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486). We reserve the right to amend or modify or practice the Policy at any time and in response to changes in applicable laws. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of our Website, so that customers are aware of any amendments.
We need to collect certain personal details when customers register with us and use the Website in order to facilitate the provision of our service and to maintain our quality standards. These details may include your name, email address, date of birth and other personal information. Customers can amend or update personal or contact information they have entered into the Website at any time by logging on to their online account.
In addition to the above information, we will also keep a record of the user details and log details of any visits to, and transactions customers carry out through, the Website. If customers contact us, we may keep a record of any communication. We may gather statistical information about sales which may be passed to third parties but this information is entirely anonymous and cannot be used to identify the customers personally. We do not collect or hold credit or debit card details; these are collected and processed securely by our third party payment processing agent in compliance with the Payment Card Industry Data Security Standard.
We may also obtain information about you or your purchases from other third parties, including our affiliate merchants on the purchases you make with them through the link on our Website. These companies have their own privacy policies explaining how they use and share your personal data. You should carefully review these privacy policies prior to engaging with them.
We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorized alteration or destruction. However, the transmission of information via the internet is not completely secure. Although we will use all reasonable endeavors to protect customers’ personal data, we cannot guarantee the security of the data whilst it is being transmitted to or from the Website; any transmission is at customers’ own risk.
Personal data will be held by us using appropriate safeguards to maintain its privacy and security.
We may process your personal information for the purposes described in the Privacy Policy, for compliance with a legal obligation to which we are subject or when we at our sole discretion have assessed it is necessary for the purposes of the legitimate interests pursued by us or a third party to whom it may be necessary to disclose information.
  • to ensure that the Website is correctly displayed on customer’s computer in the most effective manner;
  • to monitor and improve the provision of the Services through the Website;
  • to provide customers with information about their use of the Website;
  • to enable us to verify customer’s identity;
  • to maintain and develop our relationship with customers;
  • to enable us to market our products electronically to customers; or send customers our newsletter and to provide customers with information in relation products or services that customers request from us; if you do not want to receive our updated newsletter, you are free to opt out any time;
  • to provide customers with information, promotional material or details of offers from selected third parties which we think may be of interest to customers, where customers have consented to be contacted for such purposes; if you do not want to receive our promotional information, you are free to opt out any time;
  • to send customers notices about our service or any changes to it;
  • to comply with our internal procedure such as auditing, data analysis, and research.
We may use customers’ details for the processing payments and managing customers’ accounts. Personal information that customers provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We may disclose customers’ information on a confidential basis to our agents, subcontractors, bankers and third-party service providers in connection with the proper provision of services to customers. We may also transfer customers’ information to an assignee of the whole or a substantial part of our business. Subject to the foregoing, we will not share, trade or sell customers’ information to any company or parties not directly associated with its proper use in accordance with the terms of our service or as described above, except when customers give us explicit permission or we are under a legal obligation to do so.
We use third-party analytics tools to help us measure traffic and usage trends for our service. These tools collect information including the web pages you visit, add-ons, and other information that assists us in improving the Website and the Services. We collect and use this analytics information with analytics information from other users so that it cannot reasonably be used to identify any particular individual user.
We may utilize “cookies” (very small files that are sent by us to customers’ computers or other access devices) on the Website which we can access when customers visit our Website in future. This allows us to remember preferences customers make. This will also make customers’ browsing experience on our Website easier, convenient, content-worthy and personal to customers. Any information in the “cookies” is also classed as personal data and will be managed according to our Privacy Policy.
We might use “cookies” to (a) analysis the Website usage by users, pages visited, time spent, items and information searched; (b) analysis IP addresses, to ascertain whether the user had visited the Website previously; and (c) to determine preferences set while the user was browsing the Website.
Please note that we cannot always control third-party cookies stored on your machine and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party. 
We may include hyperlinks on this Website to other websites or resources operated by parties other than us. They may include advertisers. You acknowledge that the Privacy Policy does not apply to any third party website and we are not responsible for any privacy policy or practice of the third party website. As such, we suggest that you check their privacy policy before using any third party website. 
All reasonable steps will be taken by us to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. All of our personnel are required to protect the confidentiality of customers’ personal information, subject to this Privacy Policy. We take reasonable steps to protect all information that we hold, including personal information, from misuse and loss, and from unauthorized access, modification or disclosure.
If customers believe that your privacy has been breached, please contact us using the contact information shown below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaints are resolved within a reasonable time.
By using our Website and/or providing customers’ personal information to us, customers accept and agree to the collection, use, storage and disclosure of customers’ personal information in the manner and for the purposes described in this Privacy Policy.
All our policies and procedures are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong”). The relevant courts of Hong Kong will have exclusive jurisdiction in the event of any dispute or claim associated with these policies.